Study your resort representative course in London

If you are interested in this programme, you might want to:

• Learn more about the School by watching our welcome video
• Call 020 8516 7800 (speak to a course advisor for expert advice)
• Download a prospectus (we can post one if you prefer - phone 020 8516 7800)
• Download a factsheet
• Apply online, download an application form or learn more about how to apply
• View fees, start dates and other 'Key Facts'

With the help of this exciting and information packed course, participants will get an insight into the world of working overseas, and on successful completion you are guaranteed an interview for a position with Thomas Cook Operations, which are one of the largest recruiters of overseas staff in the UK.

Within the travel and tourism industry, the Resort Representative has an important role in representing the tour operator and ensuring the success of a client’s holiday. The Resort Representative is the first point of contact for holidaymakers at their destination. The NCFE level 2 Certificate for Resort Representative provides the skills, knowledge and understanding required to carry out the role of a Resort Representative. It is ideal for those seeking employment in this area.

This programme gives students the opportunity to hypothetically step into the shoes of an overseas resort representative. This is achieved through written and practical work whereupon students are required to delve into the many tasks that a resort representative has to complete, from meeting holidaymakers at the airport to customer care. Through this means of learning you will be provided with the skills and knowledge to embark upon the road of becoming a successful overseas resort representative.

Programme Content

• The travel industry and the role of the resort representative
• The Resort Representative’s role at the airport, hotel and on coach transfers
• Excursions
• Health and Safety and Dealing with Emergencies

The NCFE Intermediate Certificate for Resort Representative has been accredited by the Qualifications and Curriculum Authority, and is part of the National Qualifications Framework as a vocationally qualification.

Fees & Dates

Pre-Application Advice

If you need any help or advice before completing the application form, please contact the School, and a member of the Tourism Department will be pleased to help you. The department’s direct line is +44(0)20 8516 7813.

How to join a Programme

Complete the application form, indicating the programme you wish to follow, the date you wish to commence the programme, and whether you wish to study full-time, Evenings, or Saturday Mornings.

Generally, Programmes commence February, June and October each year.

The completed application form should be returned to the Tourism Department, together with the registration fee (or deposit for part-time programmes), 3 passport-size photographs and copies of your qualifications (if applicable).

UCAS

For details of applying for the BSc programme through UCAS, please refer to the separate BSc prospectus.

Registration and Enrolment

If you are not qualified for the programme of your choice, the School may suggest an alternative programme that suits your needs and qualifications.

Your acceptance letter from the School will inform you of the date on which you should enrol and the duration and cost of the programme.

You should arrive at Greenwich School of Management on the date specified in your acceptance letter.

You will be expected to make your first fee payment on enrolment, or produce evidence of funding.

Accommodation

If you require accommodation throughout the programme, the Accommodation Officer will arrange this on enrolment.

Further Information

Tuition fees are payable in advance.

Tuition fees are non-refundable.

The Registration fee is refundable should the School be unable to accept you.

Overseas students are reminded that they must comply with Home Office regulations on immigration, particularly with respect to attendance. A medical certificate must support absences due to illness.

Programme details are correct at the time of going to press, but are subject to alteration. Programmes will only take place if justified by demand.

All fees are inclusive of government taxes. Students must adhere to the Greenwich School of Management regulations relating to their programme, a copy of which will be provided on enrolment.

The School reserves the right to refuse to accept or enrol any student.

1. Which course should I take?
If you’re looking for a part-time programme of study you should first enrol for Virgin Atlantic Air Travel Level One which is an ideal introductory course and will best prepare you for further study options. Whether you are considering a full-time or part-time course, we would always recommend that before choosing a course you should contact one of the Travel Studies team who will advise you. Better still, come to the School and see us! Contact us on 020 8516 7813 or email tourism@greenwich-college.ac.uk.


2. How can I pay for the course?
1. Part-time students are encouraged to simply pay for each module as they take them (unless you choose to enrol for one our combination courses and benefit from a discount of paying in advance). The initial deposit (which is deducted from the course fee) is payable with the application.
2. Full-time students pay per semester. For example the 8-month full-time ‘B’ Diploma in Airline and Travel Studies is £1,090 at the beginning of each semester. Instalments can be arranged, with the total fee increased accordingly by between 5% and 10%. The registration fee is payable with the application.
3. Overseas students must make a substantial contribution toward their course fees before applying for a student visa.


3. Can I mix study modes?
Part-time students are welcome to study some modules during the week, others in the evening and even more on Saturdays, either one after the other or at the same time! All we ask is that you should stick with the same mode of study for an individual module as the structure will vary. For example, you could study Galileo GDS all day on Monday, whilst also attending Air Travel Level One on Tuesday and Thursday evening together with Airport Customer Service on Saturday afternoon.


4. Which Tourism Courses are suitable for Overseas Students?
Since the introduction of the UKBA’s Tier 4 regulations, overseas students must enrol on a course of a recognised academic level. Within our Tourism Programmes, this would either be the Diploma in Travel and Tourism Management (Level 3) or the BSc(Hons) Business Management (Travel and Tourism) (Level 6). Further information on visa application can be found in our International Students section


5. When can I start, and how much are the courses?
The Full-time Diploma and Degree programmes commence every February, June and October. Dates and fees for all of our Full-time and part-time courses are included on each individual course page.


6. How can I find a job after I complete my course(s)?
We are to here to help you! Our dedicated staff in the tourism department will spend a lot of time advising you of job opportunities and the best way of applying. The School also has a dedicated Career Centre to help you with CV preparation and interview techniques.